Fix Your Subscription

Are you experiencing issues with your Parental Control Pro subscription? Sometimes, even after subscribing, you might find that you don’t have full access to all the features. This is because Parental Control enables Pro features based on an electronic receipt managed by Apple. In rare cases, the correct receipt might be missing, preventing the app from verifying your subscription.

This guide will walk you through several troubleshooting steps to help you verify your subscription and restore the full functionality of Parental Control Pro.

Try These Common Fixes

• Which Apple Account (Apple ID) did you use to subscribe to Parental Control Pro? Log in with that Apple Account in the (Mac) App Store.
• Log in with the correct Apple Account under System Settings.
• Move Parental Control to the Trash, permanently delete it from the Trash and download it on the App Store (no data is lost).
• Connect to the internet so that Apple can update your receipt.
• Make sure System Settings → Date & Time is correct.
• Restart your computer.
• Make sure that the credit card linked to your Apple Account hasn’t expired. See payment methods .
• Make sure that your payment method has been verified by Apple (even if it worked before). See payment methods .
• Try to subscribe again. You won’t be charged twice if you use the same Apple Account.
• The subscribe button contacts a server from Apple. Can you think of any reason why that connection might be blocked on your computer (VPN, DNS, firewall, other blocker etc.)? Does the App Store work correctly?

Contact Apple Support

If it still doesn’t work, please ask Apple Support to check the following:

• Your payment method has been verified by Apple and is still valid.
• You have an active subscription to Parental Control Pro under your Apple Account.
• You are logged in with that Apple Account in the (Mac) App Store and under System Settings.
• You have the correct electronic payment receipt in the Parental Control app bundle on your computer.